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Returns & Cancellations FAQ

HomeFAQ > Returns & Cancellations FAQ

In order to return your purchase, just follow these steps:

  1.  Fill out this form or just write as an email at info@iguanasell.com . You will receive in your email a pre-paid shipping label to send the product(s) back to us.
  2. Wrap your product and warranty un a bubble wrap envelope or little box (you can use the one that came in the first shipment). Print the shipping label you have received by email and place it on the package.
  3. Drop your package off at an UPS Shipping Center or schedule a pick up at home or at the office:

 

If the order hasn't been shipped yet, please contact us and provide us your order number. We will cancel the order and give you a 100% refund.

You can return your order within 30 days of the reception.

No, you will not be charged for the return.

Please contact us and we will arrange the return.

Of course you can. If the new product is cheaper we will refund you the difference and if it is more expensive you will be charged for the difference.

Yes they do. Our freee returns policy is valid worldwide.

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