OUR SHIPPING SERVICES ARE WORKING NORMALLY. FREE SHIPPING TO THE US ORDERS OVER $ 150

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Frequently Asked Questions


PURCHASING PROCESS AND RESERVATIONS

In stock, 24 hours shipping or Only X units in stock, means that we currently have the following model in stock and it can be shipped out within the next business day once the order is placed. Please be aware that some fountain pens have different availabilities depending on the nib sizes, and the delivery can change upon the following.

In stock, shipping in X days means that the following product is currently located in our additional warehouse and we will need a few business days to retrieve the following product to our facility in order to process the quality control and shipping of the order.

Shipping in X business days means that the product is currently not in stock and we will have to order the following to the brand which can take up to 20-30 business days. We will always do our best to provide the fastest shipping possible.

Confirm delivery date, the following appears in the products that have a shipping wait of more than 30 business days. 

Yes, we offer reservations.

In order to process the reservation of the product we will need to receive a 40% payment of the total price of the following in order for us to order the following to the brand. The reservation can be processed via Paypal or bank transfer

Please be aware that reservation payment is non-refundable, you will be able to use the following amount to purchase any other product offered. 

If you wish to add a note or have the order gift wrapped, simply contact us and let us know.

It will be our pleasure to assist you with a purchase for your own use or for a friend, we will make sure to find the best fit for you. Feel free to contact us in any way you would prefer, we are at your service.

You may not use more than one discount code in the same order.

The system will not allow any other discounts if the following order has one applied already, during promotions such as Black Friday and such or the products that appear under “outlet” will also not accept other discounts.


PAYMENTS AND INVOICES

Iguana Sell accepts the following payment methods;

Credit cards: Visa, Visa Electron, Mastercard, and Amex only for purchases online.

Bank Transfers (only in euros)

Paypal

Cash (only in the store)

If you would like further information regarding the payment methods, click here.

Our e-commerce platform complies with the Payment Card Industry Data Security Standards that verify that we follow the most rigorous recommendations and standards in the industry to offer you a shopping experience in a private, reliable and secure environment.

If you would like further information regarding the payment methods, click here.

The payment is captured right after placing the order.

The payments that are processed via Paypal will be immediate.

The payments processed via credit card or bank transfer can take up to 1-2 business days. 

If you would like further information regarding the payment methods, click here.

In order to request an invoice for your order please send us an email to info@iguanasell.com with the details necessary to process the invoice and we will provide it to you.

The ECO-Ticket is the ticket for your order in digital format, which can be consulted in PDF and replaces for all purposes the paper ticket that was included so far in your online order. The ECO-ticket is the bet to minimize the impact on the environment and reduce paper consumption.


SHIPPING ORDERS

Iguana Sell customers from the US Iguana enjoy free shipping for the United States on orders over $150. For orders under $150, the shipping cost will be $18.

In case you place an order from any other Iguana Sell online store, please note that the conditions may vary. Do not hesitate to contact us for receiving accurate information.

We cover custom duties to the following countries so the price you pay is the final price of the product delivered at your door. click on the continent to see the countries included:

NORTH AMÉRICA 

USA

Mexico

AUSTRALIA AND SOUTH PACIFIC

Australia

New Zealand

Philippines

EUROPE

European Union countries

Switzerland

ASIA

Hong Kong

Japan

Korea

Kuwait

Malaysia

Saudi Arabia

Singapore

South Korea

Taiwan

Thailand

UAE

Qatar


If your country is not in this listing, then we don't cover the customs. In this case, we will refund 21% of the Spanish VAT and you will have to satisfy the customs and import costs.

All packages are shipped with express shipping.

The delivery time is:

1-2 business days for Europe

3-5 working days for the rest of the world.

The packages that have to go through customs may suffer a slight delay that depends on the customs agents. Also, please mind that during the festive season such as Christmas, sales... orders may take longer than usual.

For orders inside of Spain we work with TNT.

For any other location either in Europe or the world we will use Fedex

If your package has been shipped with TNT, you can track it here

If your package has been shipped with Fedex, you can track it here 


If your order has not been shipped, please contact us as soon as possible to change the delivery address  If your package has already been shipped, changing the delivery address is an extra charge from the courier company. For more information and to modify the delivery address, contact us

We don't currently ship APO address, sorry. However, please feel free to contact us so we can provide you with alternatives to receive the product.

We do not ship to PO boxes with the exception of Qatar and Saudi Arabia. 


WARRANTY AND PACKAGING

Iguana Sell is the official vendors of all the brand  that you are able to locate in our website.

You will receive the following order with all of the official documents, packaging as well as international warranty for two years stamped.

All Iguana Sell products have a guarantee of at least two years.

The warranty does not cover damage caused by use, watch straps or bracelets, and watch batteries.

In each case, it is the technical service of each house that determines whether the repair is covered by the guarantee or not and the repair budget.

You can check this in the product description. If the fountain pen of your interest does not include a converter, you can always contact us to include it in your order.

Due to transportation regulations, shipping lighters with gas is prohibited.

Iguana Sell does not have its own repair shop. But we work with the official technical services of each brand.

If you want to repair your part, we can manage the repair. Contact us for more details.


CHANGE, RETURNS AND CANCELLATIONS

If you have received an item with a defect or different from the one purchased, please contact us as soon as possible. We will ask you to send us a photo of the item received.

Include a helpful and informative answer to the frequently asked question here.

We will provide you with a label to return the product to us.

Please note that if you ship the product on your own, we are not responsible for your loss, damage, or shipping cost.

If the product has a factory defect, it will be replaced with a new item or refunded within 30 days from receipt.

If the product has a damage caused by misuse, regardless of the term, it cannot be replaced or changed. It would only be possible to repair it.

The warranty does not cover damage caused by use, watch straps or bracelets, or watch batteries.

In each case, it is the technical service of each house that determines whether the repair is covered by the guarantee or not and the repair budget.

Upon receiving your order you have 30 days to decide if you would like to keep the order or if you prefer to exchange the following. 

In the event that it is not of your liking, please send us an email to info@iguanasell.com as soon as possible informing us that you would like to process with the change of your purchase to another product.

We will send you the collection label with the instructions to follow so you can send the piece back to us. As soon as we verify the status of the returned item we will proceed with the shipment of the product of your exchange.

Please note that if you ship the product on your own, we are not responsible for your loss, damage or shipping cost.

Upon receiving your order you have 30 days to decide if it is to your liking or not.

In the event that it is not, please send us an email to info@iguanasell.com as soon as possible informing us that you would like to process the return of your purchase.

We will send you the collection label with instructions to follow so you can send the piece back to us.

Iguana Sell US customers will enjoy free returns if the shipping was free.

The returns for customers from US are free of charges except for the cases described below:

If you have paid shipping cost while placing your order, the return cost for US customers is $25If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for US customers is $25. If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as a consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.

Please note that if you ship the product on your own, we are not responsible for your loss, damage, or shipping cost.

As soon as we verify the status of the returned items, we will proceed with the refund of your order.

Yes, you can make the change or return to the store.

In case of change, you have to have the product of your original order with you and if we have the stock of the product for which you wish to exchange, we will proceed with the following.

If there is a greater price difference, you can pay it in cash or by card.

If there is a minor price difference, we will refund this amount in cash or to your card, depending on the form of payment you used for the purchase. In case of card reimbursement, we need you to have the card  used on your original order and the operation ticket.


REFUND

The refund will be processed in the same method of payment used to process the purchase. 

As soon as we verify the status of the returned items, we will proceed with the refund of your order.

Once the refund is ordered, the terms depend on the form of payment:

Payments made with PayPal:you will receive a refund the same day

Payments made with cards: you will receive a refund within 2-5 business days depending on your bank

Payments made by bank transfer: you will receive the refund within 2-5 working days depending on your bank.

Place your order with full confidence!.

The shipping time of this product must be confirmed with the brand. Fill in the form below if you want us to confirm you the estimated delivery date.
 
 
 
★ Our Reviews

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An amazing pen
The perfect gift!
Pelikan Souverän M600 Violet-White Fountain Pen
An excellent watch!