Graf von Faber-Castell Classic Macassar "Black Edition" Fountain Pen

Yes, we are an Official Graf von Faber-Castell Authorized Dealer (as well as for all our brands).

With years of experience in the luxury market, we guarantee authenticity and quality.

Your order will include a brand-new Graf von Faber-Castell in its original packaging, complete with all official Graf von Faber-Castell documentation and paperwork, along with a stamped Graf von Faber-Castell official warranty.

Please note that the warranty does not cover damage caused by use, and for watches, it does not cover straps, bracelets, or watch batteries.

Our customer service team is always here to help with any questions.

Please contact us by clicking here.

Product availability is displayed on each item’s page, just above the “Add to Cart” button.

Here’s what each status means:

“In stock, ships within 24 hours” or “Only X units in stock” means that the product is available in our warehouse and can be shipped the next business day after placing your order.

“In stock, ships within X days” indicates that the product is in our additional warehouse, and we need a few days for quality control before shipping it.

“Check delivery date” shows that the product is available, but we need to confirm the exact delivery date with the brand. Once your order is placed, we will contact the manufacturer to provide an estimated delivery time.

Our customer service team is always here to help with any questions.

Please contact us by clicking here.

Yes — free DHL Express shipping on all US orders of $250 or more.

• Orders from $150 to $249.99 ship DHL Express for a flat $9.90
• Orders under $150 ship DHL Express for a flat $19.90

Every order ships with a tracking number, so you can follow your package every step of the way. Shipments are fully insured and delivered by DHL Express with signature required.

Most in-stock orders arrive within 2–3 business days, depending on your location.

No, there are no additional costs or fees.

The price you pay at checkout is the final price of the item delivered to your address.

All orders come with a tracking number, allowing you to monitor your delivery at any time.

We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal, and bank wire transfer.

• Credit and debit cards — Visa, Mastercard, American Express
• Apple Pay and Google Pay — one-tap checkout, nothing to type
• PayPal — with PayPal Buyer Protection on every purchase
• Bank wire transfer — often the preference on higher-value orders

Every transaction is fully encrypted, and we never store your card details.

Financing. Choose PayPal at checkout and you may be offered the option to split your purchase into payments or finance it over time, including interest-free plans on qualifying orders. You'll see exactly what's available for your order before you confirm — plans, terms, and eligibility are set by PayPal and subject to their approval, with no obligation to take it.

Paying by wire, or buying more than one piece? [Contact our team →] and we'll take care of you personally.

You can return your product within 30 days of delivery.

Refund Options: You can choose between a gift card, which is issued almost immediately after we receive the returned item, or a refund to your original payment method, which may take 5 to 10 business days to appear in your account, depending on the original payment method.

To qualify for a full refund, the product must:

• Be in perfect and unused condition.
• Show no visible signs of use.
• Include the original packaging.
• Have all official documents and accessories.

Our customer service team is always here to help with any questions.

Please contact us by clicking here.