IMPORTANT NOTICE: Crisis COVID-19
Last Updated: March 29, 2020
We are in this together. We ensure that your products are shipped to you as, when and where you need them, under the safest conditions for all.
1.Can I Place an order? They will be shipped now?
Yes. As of todayour shipping service works as usual. Therefore, your orders could be delivered to the address you want. We ask you to choose a place where someone will be there to pick them up. So please, avoid addresses like offices or workplaces that may be closed.
We appreciate your patience if the procedure takes longer than expected. You can check your order status thanks to the order confirmation mails. In any case, we will be more than glad to assist you at email@example.com if you have any questions.
2. Is it safe to receive packages at this moment?
Totally yes. According to authorities, the e-commerce business can keep working because their services are safe. We have adapted our procedures in order to comply with the Ministry of Health and ensure the safety of each package we ship.
Neverthelessif you prefer to receive your order when everything has passed, or at a later time,just indicate your preferences by sending an email to firstname.lastname@example.org.
3. Is the return service still working?
Yes. But please keep in mind that the management and the refund could take longer than usual. Contact us if you want to receive more information according to the status of your return.
4.The estimated delivery times could be changed?
The estimated delivery time can be delayed a little, because your shipment does not depend only on Iguana Sell. We assure you that the products in stock, will be shipped within a week. Nevertheless, Iguana Sell is an official dealer of several brands and some of them have closed their offices. For that reason, if your order is not in stock and we have to order it to the dealer, the delivery time may be affected. Don’t hesitate to contact us if you want more precise information.
5.What measures has Iguana Sell taken to protect its customers and employees?
The scenario is constantly changing and we are adapting our procedures each day as it comes, trying to deal with the situation in the best way possible.
Nowadaysour team is telecommuting andour physical store at Nuñez de Balboa 90 is closed. Just our logistics employees work at our installations in alternating shifts, they save the distance between them andhave to use hand sanitizer before handling the product and disinfect each package before shipping them.
We will keep you updated if our situation changes and we would like to remind you thatyou can always contact us through our habitual online channels such as chat, phone or WhatsApp. Yet, we would appreciate it if you could preferably contact us via email at email@example.com, where we are at your service and will reply as soon as possible.
All the best in these uncertain times from all of us at Iguana Sell.