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PAYMENTS & REFUNDS FAQ

 

 

- WHICH PAYMENT METHODS DO YOU ACCEPT?

Please click here to see all the information related to payment methods.

- HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?

We usually process your refund within 1-2 business days after the order has been cancelled or we have received the product back.

- CAN I PAY WITH VISA, MASTERCARD OR AMERICAN EXPRESS?  

You can pay with Visa or Mastercard using the "credit card" payment option in the checkout. If you would like to pay with American Express you will need to choose PayPal as payment option (Please note it won't we necessary to register with PayPal if you don't want to)

- DO YOU CHARGE SALES TAX ON ANY ITEM?

Any applicable tax, including custom duties, is included in the price of our products in orders shipped to the following countries. Click on your continent to check if taxes are included in the price of the product.

North America

  • USA

Australia and South Pacific

  • Australia
  • New Zealand
  • Philippines

Europe

  • European Union countries
  • Switzerland
  • Norway
  • Russia

Asia

  • Hong Kong
  • Japan
  • Korea
  • Kuwait
  • Malaysia
  • Saudi Arabia
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • UAE
  • Qatar

If your country is not listed above, please contact us to receive more information about taxes.

- DO YOU OFFER SPLIT PAYMENTS?

You can reserve a product by making a down-payment of the 15% of the price, but we can't ship the product until the 100% of the payment has been cleared.

- COULD I PRE-ORDER A PRODUCT?

Of course, you can preorder any product with a down payment of the 15% of the product price.

SEE ALL OF OUR FAQ SECTIONS

See all our FAQ sections here